Forgotton your password?

How To Reset Your Password

Forgetting your password can be frustrating, so this guide has been created to support you on using the House Exchange password reset feature so you'll be back into your account in no time!

Step 1

From the House Exchange homepage click on 'Forgotten your password or username?’. This can be found just above the ‘Login’ button.

Step 2

Enter your username and the answer to the security question in the textboxes provided.

Please note: The security question is the same for all users (2+2=) meaning the answer is ‘4’.

Step 3

Once done, click ‘Submit’. An automated email will then be sent to your registered email address containing a password reset link.

Please Note: Your password reset link will only be valid for 24 hours.

Step 4

Check your emails! Make sure you allow at least 5 minutes for the password reset email to be sent.

Please note: this may be sent to your ‘junk’ or ’spam’ folder.

Step 5

Once you have received and located your password reset email, you will now need to click the button 'Reset My Password'. This can be found under the ‘What do I need to do Next’ section of your password reset email.

Step 6

You are now required to create your new House Exchange password.

Please note: Your password must contain at least: 8 characters, a number, a capital and a lowercase letter.

Once you have created and repeated your new password, click ‘Submit’.

Step 7

Your password has now been changed! You will now be taken back to the House Exchange homepage where a message will pop up saying 'Success: Your password has been reset, please log in below.'

If you're not already a member, click here to register and start finding your home swap today!

Once you are a registered user, you will also have access to more video tutorials and guides on how to get the most out of House Exchange.